2/$20 Exceptional Customer Service Paperback Book

Brand new in perfect condition. Foreward by Tony Hsieh, CEO of Zappos.com Authors Lisa Ford, David McNair, and William Perry 2nd Edition Exceed customer expectations to build loyalty & boost profits In today's cutthroat marketplace, you have to stand out to survive. And your key competitive advantage edge is the way you treat your customers. This book gives you new examples of companies that provide great customer service - from Chik-Fil-A restaurants to a local garage.