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98% of my sales have gone great, however there have been a few situations where I have been almost scammed/duped. For safety reasons I do record and take photos of everything with every angle for protection. I am an honest seller, and if I notice your item has a stain/hole/damage that I had not seen prior to taking pictures I will let you know in case you want to cancel your order :) putting this out there so people cannot damage items so they are eligible for return due to fit purposes💕
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fashionboost
Me too girl!!!
goldenstategems
@kayciekozenko it's such a smart idea. I've had people ask to return an item because they changed their mind or it didn't fit, and I'd apologize saying poshmark doesn't allow returns for those situations and then I'd get an email from poshmark telling me the buyer filed for a return because the item was damaged or stained 🤔 once a lady purposely poked holes in a brand new leather jacket and posh sided with her and now I have a jacket I cannot sell
fashionboost
@briannahetrick I've recorded ever since the beginning! I had a girl claim I sent broken jewelry and I sent a video to Posh showing they were in perfect condition, and packaged so they couldn't be broken in transit. They sided with me and let me keep the money!
goldenstategems
@kayciekozenko It's really sad we have to do this though :/ I wish people could just be honest! Posh has sided with me the other 2 times a similar situation has arised. One lady said there was ink along one of the sleeves of a brand new shirt. I had photos of the front and back of sleeves that were in flawless condition so posh sided with me 😋
melissaramo210
Very smart idea 😊
goldenstategems
@melissaramo210 thank you :)
melissaramo210
@briannahetrick 😊 your welcome!
edw078
THANK you for this post too...I never would have thought of that.
vogue_vice
@kayciekozenko @briannahetrick Have you ever had to send the video to posh? How did they respond? I've been in this situation a few times myself so I'm considering doing the same thing...
goldenstategems
@vogue_vice I've only sent pictures so far and it's a 50/50 shot they'll side with the seller. I recently just started doing this so I haven't had to submit a video yet, but I definitely will if a similar situation arises :)
fashionboost
@vogue_vice I've only sent it once, and they ended up siding with both of us technically! They gave her a partial refund and then they payed me in full! ☺️
vogue_vice
@kayciekozenko @briannahetrick wow thanks for the quick response - one more question how to attach the photo/video because from what I remember it wouldn't allow an attachment when you can provide "an optional not for review"
fashionboost
@vogue_vice hmm I haven't done it for a while but I can't remember too well. But there was a simple way I did it!
txthriftychick
what a smart idea
annielouwho10
Thank you for this suggestion! I am new to selling my items and was afraid of this. I am an honest seller who just has too much stuff and I'm hoping these items can bring someone else happiness. I was concerned about scams, phony/inflated/false seller reviews and being duped. I want to take every precaution to safeguard honest transactions of quality merchandise. I wouldn't want it done to me so I won't do it to anybody else. Thanks again!
goldenstategems
@annielouwho10 no worries! Feel free to use this for your profile as well :)
azcactuscutie
Great idea! I had a buyer return something cuz there was a “dent in the strap” (It was leather and he unbuckled it after being buckled tightly, so of course the buckle left an indent). I was shocked that Posh even allowed him to do a return. When I got the item back, he had packaged it horribly (the box was wrapped with duck tape rather than packing tape), the backpack was damp, and it had 2 stains that were not on it before. I told Posh about it and all they did was give me a $5 credit.
goldenstategems
@daniellestand that's horrible ! :(
soulcrusher716
Ditto!! 💕🍒🦋KIM🦋🍒💋
goldenstategems
@sashimimi it's been a mixed bag actually! Most people are hesitant about new buyers, but I've had people who seemed really trustworthy with the amount of items they had in their closet and the years they've been on posh and turn out to try to dupe others!
goldenstategems
@sashimimi oh no :(
mjbgirl16
@tbrown17 read this & the comments. 😧
goldenstategems
@almariee13 I'm sorry to hear that :( since you're a posh ambassador and have sold stuff in the past I'm hoping posh will side with you!
bella_row
Brilliant 💡 idea! I also take photo's but the video and posting a sign is a fabulous idea! I had to steal this and make my own posting. 😊 I hope you don't mind ☺️☺️
goldenstategems
@bella_row absolutely I encourage it ! :) and thank you 💕
nikki22model
Great idea! I’m currently talking with a posher who wants to buy a lot of items in my closet & possibly more that I haven’t listed yet. I’m just concerned bc she just joined PoshMark this month & she’s also asking me to text photos of items to her. I can understand where maybe she really is new & just doesn’t know much about Posh & how it works, but I’m so scared she could be trying to scam me somehow. Maybe I could go through with the sell & just record & take photos 🤔
goldenstategems
@nikki22model that sounds a little suspicious, but I highly recommend doing that with your sales! It makes it super hard, if not impossible for people to scam you :)
nikki22model
@briannahetrick thanks for the reply. Yeah I feel like something isn’t adding up, but I didn’t know because it’s not high end items (which I feel like a lot of scams are based around)... she’s interested in my preowned kid clothing, just several of them. Thanks again and I will definitely photo and video Everything if I go through with it all. 👍🏻
karolmel
Thank you for sharing!
auroom
Very smart!! Thank you for posting in my closet and hope to continue to support each other!! ❤️❤️
gamer_princess
@briannahetrick ihad negative feedback cause the lady says the item appeared larger than it was when the item was clearly as pictured ! and it wasnt large and u could tell from photos .so now my 5stars are 4.9 cause of this and she gave me 4stars when my items are actually as pictured
tnt4569
Thank you so much for sharing 😃💕
virgokat
Great idea!
tamarajones
@briannahetrick
I do too and it has helped me when the buyer claims something that isn’t true!! Poshmark has always been fair, but without pics or video u don’t have a leg to stand on!
free_spirit_81
Such a good idea! Actually just started doing this today. Really kinda sad that it's come down to this with the way some people are but I guess you can never be too careful.
katt1003
Thanks for sharing. Newbie here. Good idea
r_country
Thank you for sharing, it’s very smart thinking! Fairly new, so this is helpful!💕
goldenstategems
@katt1003 thanks :)
goldenstategems
@r_country thank you! Glad it helps 💕
gamer_princess
@briannahetrick can i use this?
goldenstategems
@countrygamer30 absolutely ! :)
gamer_princess
@briannahetrick im having the same problem i was rated 3stars on a purse when i noted the only flaw inlisting a man bought it for his wife said there were defects not indicated and gave me 3 stars i always indicate flaws on my listings and if i miss something when i get ready to pack order i let them know and work with them on sorting it out
gamer_princess
@briannahetrick its happening to much i think poshmark should allow the sellers to rate the buyers if this continues to happen even when they give low ratings on items when it doesnt fit its not a sellers problem if it doesnt fit people need to be more aware of the sizes they wear
goldenstategems
@countrygamer30 I agree! I would love to be able to rate buyers !
gamer_princess
@briannahetrick when ive purchased before clothing that didnt fit i still gave 5stars cause item was as pictured
goldenstategems
@countrygamer30 same. I just re posh it if it doesn’t fit.
gamer_princess
@briannahetrick exactually thats what everyone should do its more considerate
mandygailg
It’s crazy to think that people would actually do that!!! But there are scammers out there for sure, unfortunately:-(
tnt4569
Hello Brianna 😊. May I use the first two photos so I can make a listing as well? I do record and photograph all of my shipments before they go out however I’ve never made a listing and I think that’s a good idea. Thank you for bringing to my attention 👍😃
goldenstategems
@tnt4569 absolutely ! Since having these photos up no one has tried scamming me since :)
tnt4569
@briannahetrick THANK YOU SO MUCH!! I am hoping that I won’t have any problems as well. Again thank you so very much for being so kind and letting me borrow your photos. I really do appreciate it. Have a great day 💗
r_country
This sounds Great, although sad that people try and scam. But really smart of you! I signed up a year ago and just started my closet last month, trying to learn small the etiquette!
gamer_princess
@briannahetrick this happened to me im hoping posh sees im right and sides with me the lady said my ralphlauren blouse thats new has rusted buttons and are black but you can clearly see in my listing they are not
rhyleeg
@naturaltwist
rhyleeg
@naturaltwist sorry, was reading comments on how to prevent scam and accidentally responded back to your message. Oops!
txthriftychick
@rhyleeg no problem at all 😉
blankcanvaspm
I do this as well! I’ve had no problems on Posh, but I had scammers back in the day on eBay. At the end of the day, you’ve gotta protect yourself. I mean, if the video is never needed, that’s absolutely what you want.
ladyjoy12
Hi. This is a great idea. I think I was scammed once but no way to know for sure. Even if you never need to use it maybe it will deter them. Also, anytime they try to get you off Poshmark via text or email... RED FLAG!!! Thanks!!!
goldenstategems
@steffi671 I would wait a day since posh takes a little while to respond! The more you email it actually pushes back their response further. Hopefully they can give you a refund on their end!
lorlev2
I'd like to use that graphic as well if it's okay with you.(?) I'm brand new to Poshmark and would like to avoid being scammed as well. 🙄
goldenstategems
@lorlev2 sure! :)
lorlev2
@briannahetrick Thank you! 🤗
gingerkrissy
It's sad you gotta do that. But good you do, for protection.
blankcanvaspm
@ladyjoy12 i admit, i actually have my # in a thread on ‘meet the Posher.’ I actually have told people it’s there because I thought there was a problem (I got a package returned & Posh nor I knew) and I asked her to verify her address. Granted, I was the seller & it sold on Posh (I do all via posh) but I wanted to remedy quickly. I promise we’re not all bad. That said, I don’t tell you to call me to arrange payment! lol.
ladyjoy12
@msjaygeorge Hi. You didn’t respond to the right person. Lol
blankcanvaspm
@ladyjoy12 oh jeez. I’m so sorry! What can I say? It’s one of those days. 😂🥂
ladyjoy12
@msjaygeorge No worries. I’ve had one of those days today too.
ladyjoy12
@msjaygeorge also I got sucked into this drama above. I think it’s crazy.
blankcanvaspm
@ladyjoy12 that’s putting it lightly!!! 😳
ladyjoy12
@msjaygeorge referring to the Gmabarb thing. Sorry not your stuff. 🤓
bossladytx
Thank you for this great idea, never crossed my mind to record/take pictures.
goodfindsmn
Thank you for educating! This is informative. I’m going to create my own ad to post similar to yours- hope that is ok- I’ve wondered how sellers were protecting...I have a lot of new followers lately from new people who have no experience on PM & for some reason a few are posting very odd meet the posher listings.
ashleelaurenn_
This is a great idea! Will also start doing. Thank you ❤️
jewelz143a
Such a great idea. Would you mind if i use this in my closet?
goldenstategems
@jewelz143a thank you! I don’t mind 😊💕
jewelz143a
@briannahetrick Thanks so much!! Have a wonderful night!!
ndiodato
I have thought about this, but you can get a reciept at the P.O. that proves u sent it. I've sent pics to Posh before to prove it wasn't damaged and I've had some go with them and some with me. People that go as far to damage people's things should be banned from Posh. There are dishonest people everywhere. It's so sad. Keep doing your thang girl! 😘
simplyrey
Smart! I need to start doing this. All I have is the pictures on the listings.
goldenstategems
@alanghikk absolutely! And thanks 😊
shop_intranced
Love this idea! But so sad that you even have to do this! I may use this or something similar if that’s ok! Thanks for sharing love!
cherbear2244
I am so glad I came across this. I am beside myself. This week I have been scammed 3 times. I sold a brand new $450 Burberry scarf to be told it had a hole ? It did not. Upon return it had a large hole, lipstick stain and smelled like awful perfume. I looked up the buyer on Facebook and her profile pic she was wearing the scarf. I sent all of this to poshmark and never got a reply.
mjdfashion
@briannahetrick gonna use ur photos 2 just till I have a free minute to make my own. just got a 2 star rating b/c the pants ordered weren’t “the fabric she thought it was” when in the listing it specifically has the content, pictures of tag, even the photos of the item from the store website w/ link to it for them to look it up if need be. Its like omg. she didn’t even ask me any questions. So I obviously im like “oh! She must like that brand and style of pant!”
jessicacoda
@briannahetrick such a great idea. I too will be using this ❤️
adnih
@nikki22model poshmark caution against communication outside the app. Definitely don't send texts or make a deal offline ...
adnih
@briannahetrick thanks so much for this idea and the caution we should take!
mariebelle3
I truly appreciate your post and helpful advice. I will make sure to take detailed pictures upon shipment. A buyer without much history or followers had recently purchased multiple items from my closet without bundling. I know I should be happy, but after my previous negative experience off Poshmark, I'm now more cautious and sceptical.
mariebelle3
I wanted to find more answers on how to protect myself as a Posh seller and prevent fraudulent buyers from posting fake claims in case the situation takes a turn for the worst. Thank You!
gigi2130
Love this 💖
newyork222
@briannahetrick that didn’t help my friend Kaye 😡
laurajandludlow
A buyer purchased a ring from me & has filed a claim alleging the item is damaged. In the photos she submitted, there are dents in the ring which were NOT there when I mailed it. She must have deliberately knocked it against something to make it seem like the item was not as described. Unfortunately I'm still a new seller so I didn't know to take a packing video. I'm concerned Poshmark is going to approve the return & I'm going to wind up taking back a damaged ring that I cannot sell.
jemeresmith
Hi there! I’m new here. Any tips?
oliver_and_co
@briannahetrick This is so smart. I had a lady poke 2 huge holes in a shirt to return it & though I was 100% sure they weren't there when it was shipped posh sided with her & I got stuck with a ruined shirt that I couldn't resell. I think I will start doing this too!!!
melbatoast89
I made a similar post in my Policy Post Listing. Better safe then not.
gamer_princess
@bbsvintagefinds yes it is!
geogirl2011
We have all had that one customer that changes everything about the way we do stuff. It's sad that it has to happen that way.
jessicac90210
@briannahetrick thanks for the advice and offering to share your post notice photos! I’m new to posh and seems so much to learn and watch out for. I’d like to start doing this too but I’m curious how much extra time does it take for you to keep track of it all? If i so I’d like to model it after your post!
goldenstategems
@jessicac90210 it’s actually a very quick process :) you only keep the videos and pictures until it gets delivered to the buyer and then I personally delete them once everything checks out. It’s helped me in a few cases so far and I’m glad I continue to do it! I highly recommend it.
jessicac90210
Great to know thanks!!
getitorregretit
@briannahetrick love this! I’m in the middle of a scam. The girl. Has items up has reviews so seemed promising, but she claims she received a totally different item. I seal my bags so once it’s open you can only tape it back. She disputed with photos which shows the package only being opened once by her so I know she’s making it up! Wonder if there’s a place we can post photos of the people scamming.
clairepetey
@maddychopp
fabulaxxxiv
I do too!👍☺️
catsdraggeditin
@briannahetrick I had the same thing happen w a jacket. She’s now blocked! She was making accusations of damage that were way off. Had 2 ppl accuse of listing wrong size but I had pics of size labels. Blocked them too. Sorry it happened to you. ❤️
bryannunn
Great idea love your style!
dnny748
Smart, I haven't had an,issue yet but recording your item going out seems really smart
sistersaves
@briannahetrick May I use your graphic? Great idea!!
goldenstategems
@sek2323 of course! Thank you 💕
sistersaves
@briannahetrick Thank you so much!! ☺️💕
ellenvil
Frightening. I’ve had a few negative selling experiences...swapping fakes for authentic sunglasses, damaging goods. But these stories do give one pause. How are you videoing to protect yourself?
dpmalon67
@briannahetrick girl you’re my hero 😂 brilliant idea! Some people are THE WORST buyers!!!!!!! All the best to you 🥰
goldenstategems
@dpmalon67 thank you! 🥰
prettyplez
Great idea😊
I take extra pictures before packing the orders & delete once buyer accepts the shipment...unfortunately, we have to CYA😁
lzarse
Such a great idea! Can I steal this?
goldenstategems
@lzarse of course! :)
mayra_flower
@midoriemerald that’s a very smart idea. I need to do it for protection.
altonfamily
I have been on Poshmark a few months so far I have been video taping most of my items before shipping. I had one person file a claim that item was not as described but it was over $500 and was authenticated so Poshmark sided with me. I just sold a pair of Valentino boots in pristine condition I sent it in for authentication but I will be on pins and needles until the buyer gets it and accepts.
cs_jojo
I have been doing this for some time now, and I have sent In videos of return opening, you have to contact support as you would asking a question then on return say you as well sent a video pictures of what/how you sent the items and video of opening box and how items were returned
cs_jojo
, I have had people say I sent the wrong items damaged items, sometimes I can’t believe what they actually say myself. But I also include the label while documenting the sales in my photos so I know exactly what I sent each person.
ladycee121
Thank you Brianna for posting these 2 tiles re video and shooting the pictures before you send the items out! Its a sad state that we have to do this so that we do not get scammed! I will definitely be creating these tiles for my closet! Thank you for the heads up!
we_be_sellin
Mind if I use your photos? Also, what app do you guys use to make your sale signs and what not? Thanks!!
november83
Hi I'm new here& I recently brought an item that was delayed& then suddenly delivered at a time the mail doesn't come. I spent$300 for an item that wasn't received😳😒😞💔I contacted PM twice pending a reply & I was communicating w/the seller & then suddenly I was unable to & the posting was removed🤷 which is weird seeing we in this situation together any advise or suggestions? I'm just scared to loose my$ it's not like it's$3 & I also feel bad no telling where the bag is😥thanks all❤
november83
Also I wondered if a police report is needed and it stated left on the porch and I do not have a porch and I know the mail carrier and he stated I didn't have a delivery and the PO said next time to get a sign signature for protection but seeing there wasn't its unable to track the package 😳😥I think I've developed anxiety over this 😣
goldenstategems
@november83 I would wait for Poshmark to reply, they typically get back to you within 24 hours but the more emails sent it actually pushes your email down further. You’re protected through posh though and will get a refund :) also you can try filing with your credit card if posh is taking too long.
november83
@briannahetrick Thank you so much I did that as well. I guess my nerves has the best of me and I can't sleep easy until I know what's going on and when she stopped communicating my mind started to wander 😥 again thank you for your time. Happy holidays stay well ❤
aboutfacewest
Thank you for being open & honest! It is very refreshing and appreciated 💯
casa_bella_2020
@briannahetrick Thanks for this! I recently just started my closet and these situations I think have worried me from getting started. I've had great experience as a buyer so far, and have gotten some great ideas from other sellers, but I've been nervous to sell because not everyone is honest and trustworthy. Sadly those people ruin it for those who aren't like that. I'll be doing this...thanks for sharing! These signs are a fantastic idea! 😊
topnotchwork
@briannahetrick thank you for your smart idea, can I post it on my page
goldenstategems
@topnotchwork of course! :)
topnotchwork
@briannahetrick thank you
emmab18368
Hi! Another scammer is @muddkids4 she has scammed many people out of our items by requesting a refund and claiming the item never arrives or saying it’s in poor. condition and not returning the item while getting a refund. Do not sell to her, she’s also rude. Spreading awareness because she has scammed many people recently.
achvtteoo2
👋🏾
u seem to be an EXPERT marketer
melaniegreycat
Wow. This makes so much sense. Thankyou for posting this. May I use your idea in my closet?
goldenstategems
@melaniegreycat absolutely! :)
jhalcomb4
I just did this for a sale I made because the person out right bought a ring I was selling and won’t respond to any messages and they don’t have any ratings or purchases so I was very worried about shipping it, I recorded my entire process from packaging to placing on my porch for my carrier then took a picture of my carrier scanning the package. Does this help if any issues arise do you know?
goldenstategems
@jhalcomb4 it does! Knock on wood, but since doing this I haven’t been scammed since. If something does arise you can email posh your videos (:
jhalcomb4
@briannahetrick oh awesome! Thank you so much for posting this and for sharing my post otherwise I wouldn’t of found you!❤️
mollys3
This has happened to me more than a few times! I now video everything that is being shipping.. as they are going into the box. I had one buyer (long time ago when I first started) say that the brand new shoes they bought were “caked with mud”. They were able to return the $160.00 new in box shoes back to me and they were in such bad condition they went into the trash!!!! Not ok! They were never worn!!!!
divine_khaos72
@briannahetrick I had that happen to a NWT Coach wallet with original packaging. This girl opened a case 2 days later saying it was damaged. It wasn’t of course! Only to find out when it came back, cause PM always sides with the buyer 99%of the time, that she had used it!!! And it didn’t come back with all the original Coach packaging. I fought PM, and wasn’t giving up. Finally they credited me with the amount it originally sold for!!!
lisadixon78
This is amazing! I have to copy this idea! Protection is key to prevent people who aren't honest being able to taking advantage of a sellers!
barbieg11
Hi, thank you for this great tip! 💡 Thankfully I haven’t been scammed but I am just now posting more. I hope you don’t mind, I would like to make a similar post.
sugar_loaf_corp
@nikki22model they order multi items, talk you up, file to return item and keep the expensive items. You get the return box and a item back. They received free.
chainivy01
100% Trustworthy seller 💗💗
iused2bcool
Wow that's really smart and I'm so happy you followed me so I could see this!
candy258
Hi 🙋🏽♀️Happy Poshing‼️🛍
ct_studio
Me too! I ll definitely use this post! ✅ 👍
cheyeanned
This is so smart! Definitely going to start doing this!
radioseal
thats a really good idea!! havent shipped anything out yet but ill keep it in mind :]
trendssfactory
Hey thanks for sharing!❤️❤️❤️
mandylbi
This is an excellent idea. Thank you!
daryaun1
WOW thanks for the tip! I will make a similar post as well. Never thought about making a video which is a shame it has to be done because it takes even more time and effort for sellers.
s_treasurechest
@chic2_couture Thank you for this idea, I haven’t thought of doing this. Very helpful!!!!
s_treasurechest
@emmab18368 Thanks for the warning!!
goldenstategems
🚨Scammer Alert🚨 username: missfluff22
She purchased a bikini top without reading the description and requested I cancel her order after I had already shipped. She was relentless and asked if she could refuse the package. When I told her she could reposh her item she took it a step further to trash/destroy the item so it was eligible to return. I’ve filed a mail fraud complaint against her and am awaiting my now damaged item to get delivered. Add to your block list and do not sell to her!
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