Pre loved, good condition but there is evidence of wear on the toes and on/around the heels- please watch video. They are in otherwise excellent condition, no scratches or stains on the leather. I haven’t worn these very many times, but I wore them while driving hence the wear on the heels. I work from home now and haven’t worn these in ages but as far as heels go, they are surprisingly comfortable, but I feel this way about all Michael Kors heels to be fair. Idk why but this brand of shoes just fits me well. True to size imo. Classic black pump- a closet staple!