Cole Haan Abbot Bootie Black Ankle Heeled Cutout Stacked Slip On Shoe size 8B
$32
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Cole Haan Abbot Bootie Black Ankle Heeled Cutout Stacked Slip On Shoe size 8B
GREAT SHAPE!
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ksmom09
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32 Comments
ksmom09
Hi, our conversation was disabled. I mailed the suede boots today, should get there Wednesday. Do you want the tracking number?
ksmom
dwil3402
@ksmom09 I will mail the boots today as well. as soon as I do I will msg you again.
dwil3402
I just read the msg poshmark left on the return. It states I am not able to exchange the boots. I have to list them again and you purchase them again.
I tried to release your payment because of my mistake but it says it's on hold. I will post them for $19 for you.
"After careful review, we have approved the buyer's return request due to the following reason(s):
- Wrong Item
- Poshmark does not offer exchanges at this time
- Please have buyer repurchase via new listing once return received
dwil3402
@ksmom09 I just read the msg poshmark left on the return. It states I am not able to exchange the boots. I have to list them again and you purchase them again. Tried to release your payment because of my mistake but it says it's on hold. I will post them for $19 for you. "After careful review, we have approved the buyer's return request due to the following reason(s): - Wrong Item - Poshmark does not offer exchanges at this time - Please have buyer repurchase via new listing once return received
ksmom09
@dwil3402
Well, I just messed up because I did not use their return mail which would cancel the whole transaction and give me the refund. Not using the return mail means the payment for the boots will be released to you in two days. So I will have paid for the boots and returned them to you. How about I just accept the order so you get the payment for them?
ksmom09
I tried to accept the order and it wouldn't let me. How about you wait til the payment hits your account and then send the boots?
dwil3402
@ksmom09 I am so sorry this has become a hassle. I never have had to exchange any item. Return/Exchange is all new to me. I just want to make sure I get it correct this time. I will list them again and see if I can just put them in a bundle for $19. I am not 100% positive but I don't believe the payment would be approved on the original listing if I just sent the shoes to you without a new listing. Again, so sorry for the inconvenience.
ksmom09
@dwil3402
Because I didn't use their return label, it will not be tracked by Poshmark. it will look like I never sent the boots back, so they will release the $$ I paid for them to you. That means I'll have paid for boots I never got and then I have to pay again to get them??
ksmom09
I have the USP tracking number so you can see that they were mailed back to you today. How about you wait the two days to make sure the payment is released to you and then mail the boots to me?
dwil3402
@ksmom09 That's fine too. I have the shoes you actually bought ready to go. I will keep an eye on the payment. I also will keep in touch as soon as it releases or I have to relist them. Either way I will get it done. Sorry again.
ksmom09
9534 6114 0746 3364 2298 45
ksmom09
That is the usps tracking number
dwil3402
did Poshmark give you a return shipping label or did you have to ship them back yourself? I wanted to see if Posh would reissue a label when I ship these. Thank you
ksmom09
@dwil3402
They did, but I didn't use it. I shipped it myself. I did not want to initiate the return of the money to me as you said you would mail me the boots. Tracking number: 9534 6114 0746 3364 2298 45
Because I shipped it myself, Poshmark will not be able to track it. it will look like I did not return the boots, so in 2 days, they will release the $ I paid for them to you. You will have received the $ and still have the boots.
ksmom09
@dwil3402 thank you!!
dwil3402
@ksmom09 I see. No problem. like I said this is my first exchange/return but I will get these to you. One way or another. Thanks for your patience.
ksmom09
@dwil3402 Did you get the shoes? Did they release the payment to you yet?
dwil3402
@ksmom09 I have the boots. thank you. but no release of payment. it's on hold. does it show that on your end?
ksmom09
@dwil3402 Hi, it still says on hold but I got an email three days ago saying the payment would be released to you in 24 hours. If it hasn't been released to you by Monday, I'll get in contact with support and have them release the payment. Thanks!
dwil3402
@ksmom09 do you want me to list it again.
dwil3402
I sent a msg to them about the payment and asked where and when it will be released. we will see. I will stay in contact. Sorry for all this. very sorry
dwil3402
@ksmom09 I have contacted the Posh Support and sent this msg. ORDER DATE
Dec-22-2023
ORDER NUMBER
6585d35db28d0b65ec31ba33
I accidently shipped the wrong shoes to the buyer. The buyer started a return. On my side it says "CASE APPROIVED". The buyer has now returned the pair of shoes I sent by mistake. I have gotten them back now. I want to make sure the payment was returned to the customer. I don't see that it was paid to either of us at the moment. Is there a way to see what's going on?
ksmom09
@dwil3402 I just got an email saying they released the payment to you. Can you ship the boots to me please? Thanks!
dwil3402
@ksmom09 you got it.
ksmom09
@dwil3402 Thank you!!! ❤️
dwil3402
@ksmom09 I will mail these out in the morning. I want to double check the address.
825 Sudduth way
Dealer, MD 20751
ksmom09
@dwil3402 that's correct. thank you!
ksmom09
Deale
not Dealer
dwil3402
@ksmom09
9534 6111 4624 4010 2016 97
tracking. They said by Saturday. Again, So sorry for the mix up. Thank you for your understanding.
ksmom09
@dwil3402 Thank you so much!! I'll let you know when they get here. No worries, if we never made mistakes we'd be robots.
ksmom09
@dwil3402 I got them today. They are perfect. Thank you so much!!!
dwil3402
Good I'm glad we finally got it worked out.
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