Gently used but in excellent condition. Recently cleaned and polished. Bracelet sold separately. This is an authentic Pandora charm with the ALE S925 stamp. Please if you have questions, ask away! I am happy to send additional photos or a video. Where do my charms come from? Lots of places but mostly my personal collection. I buy Pandora charms directly from Pandora and other verified Pandora retailers; I also buy charms directly from Walt Disney World as I am a pass holder and visit quite frequently. If a brand new charm is listed lower than what you see in stores it’s because I got it on sale and am able to extend the discount to you. I strive for five star ratings. If you have any concerns about your order, please let me know. If you order on a non-holiday Monday-Friday before 3pm est and Saturday before noon est I will ship same day!