7 Tenets of Taxi Terry: …… Create & Deliver the Ultimate Customer Exp

No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Bestselling author and Hall of Fame speaker Scott McKain was so impressed by Terry's joyful approach to customer service, he incorporated the driver's inspiring personal philosophy and uplifting advice into his business speeches at corporate events--with stunning success. These are the 7 Tenets of Taxi Terry: - Set high expectations--then, exceed them! - Delivering what helps the customer . . . helps you. - Customers are people--so, personalize the experience. - Think logically--then act creatively and consistently. - Make the customer the star of your show! - Help your customers to come back for more. - Creating joy for your customer will make your work--and life--more joyful!