Bad rating

just addressing the bad rate,I had no idea the cricut did not work,all it had was a missing blade housing it was working fine for me before that. I have no idea what a red ring of death means. They did not try to address it they had originally rated 5 stars then changed it to one star at no point did the buyer attempt to contact me. this is actually the 3rd time they have changed the rating just to continue saying bad things.out of this sale I only made about $19 dollars after covering an extra $15 in shipping because of weight. since they didn't even try to contact me and just changed their rating I blocked the seller. I've included screenshot of only conversation we had.them saying they tried to contact me is a lie. I'm a stay at home mom of 4,i sell to make a little extra money for me and my kids there was zero ill intent in this sale. I'll make sure to never sell electronics here again.