Brand new! Never used. Had this for awhile, just never used it. Lotion might come out chunky *NOT HARD* since it is old but it still is smooth . The last picture I added is of a different lotion bought at the same time as this one you can tell it comes out a little lumpier, but still can be used and is still smooth once you mix it into your hand. Please let me know if you have any questions! Or if I need to explain further! Open to offers!