Bella beat locked
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What to do if your Bella beat is bought used and you can't unlock it hit the "contact us" link and they can unlock it
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![scubamamanj](https://di2ponv0v5otw.cloudfront.net/users/2022/03/05/7/t_6223886157de97cf08ef51c1.jpg)
![skyygirl](https://di2ponv0v5otw.cloudfront.net/users/2018/02/16/51a53a65c712452882066144/t_5a86cc6e8cf32bcec988c8f5.jpg)
scubamamanj
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9 Comments
![chanel1972](https://dtpmhvbsmffsz.cloudfront.net/users/2017/01/03/553147bbcb6a321edb031635/t_586c86a98d380c2f1df61bef.jpg)
chanel1972
@jazz211
Jun 22Reply
![jazz211](https://dtpmhvbsmffsz.cloudfront.net/users/2015/03/03/54f6897621842f041e27e0fb/t_54f7e4037a5e5176cb020949.jpg)
jazz211
Hi. Did you see my comment on the item listing? Bellabeat tech support reply “Unfortunately, after a further investigation about your Leaf being locked, we noticed that your Leaf was previously disabled before you even bought it.
We are truly sorry about this inconvenience and there is not much we can do at this point since we are unable to enable it again.
Jun 22Reply
![jazz211](https://dtpmhvbsmffsz.cloudfront.net/users/2015/03/03/54f6897621842f041e27e0fb/t_54f7e4037a5e5176cb020949.jpg)
jazz211
Here’s the rest: “We would advise you to try and get the full refund from the seller that sold you disabled Leaf.” This item is definitely disabled and not able to be unlocked. We need to work out a process for a refund. Thank you!
Jun 22Reply
![chanel1972](https://dtpmhvbsmffsz.cloudfront.net/users/2017/01/03/553147bbcb6a321edb031635/t_586c86a98d380c2f1df61bef.jpg)
chanel1972
@jazz211 hi jazz ok i am having a medical emergency right now but let me get to the hospital get myself taken care of and i will get back with you, i am not sure why they are telling you one thing and me another. do not worry we will get this figured out.
Jun 22Reply
![jazz211](https://dtpmhvbsmffsz.cloudfront.net/users/2015/03/03/54f6897621842f041e27e0fb/t_54f7e4037a5e5176cb020949.jpg)
jazz211
@chanel1972 I hope everything is ok for you! I’d def. like to get it resolved so it works. But if not, let’s work out a return option. Thank you.
Jun 22Reply
![chanel1972](https://dtpmhvbsmffsz.cloudfront.net/users/2017/01/03/553147bbcb6a321edb031635/t_586c86a98d380c2f1df61bef.jpg)
chanel1972
@jazz211 i will keep you up to date!
Jun 22Reply
![jazz211](https://dtpmhvbsmffsz.cloudfront.net/users/2015/03/03/54f6897621842f041e27e0fb/t_54f7e4037a5e5176cb020949.jpg)
jazz211
@chanel1972 Hi. Wanted to see if there’s a resolution to the issue? Thank you.
Jun 25Reply
![jazz211](https://dtpmhvbsmffsz.cloudfront.net/users/2015/03/03/54f6897621842f041e27e0fb/t_54f7e4037a5e5176cb020949.jpg)
jazz211
Hi. Wanted to see what we can do to resolve the issue. I’m not sure what to do to get this corrected, I feel we need to work towards a refund.. Thank you.
Jun 27Reply
![jazz211](https://dtpmhvbsmffsz.cloudfront.net/users/2015/03/03/54f6897621842f041e27e0fb/t_54f7e4037a5e5176cb020949.jpg)
jazz211
Hello? What are the options for resolving this issue? Should I elevate within Poshmark? Thank you.
Jun 28Reply
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