Difficult Conversations: How to Discuss What Matters Most NY Times Business Bestseller List Book I’m great condition, paperback, like new Authors: Douglas Stone, Bruce Payton, and Sheila Heen of the Harvard Negotiation Project Amazon description: We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving