Washed and scrubbed. Smells like gain detergent! May have a few scuff marks here and there that are easy to remove with a sponge or magic eraser. Awesome shoes that are too heavy/unsupportive for me to wear due to chronic illness. **FYI: In a home with a service dog, so there may be stray dog hairs in the package I send it in or on the shoe where I hadn’t noticed! Want to be transparent in case that’s a dealbreaker.