Clutch Shipment Pictures

$0

Size

Not for sale

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Category

Women

Other

Shipping/Discount

$7.97 Expedited (1-3 day) Shipping on all orders

14 Comments

francesashley @charlottefitz I sincerely apologize for the delay and the trouble, but as you can see from the tracking information, I shipped out the clutch almost a week ago. There is $50 insurance coverage on it, and you can file a complaint to posh about USPS, but there's not much I can do but send an email to the company. This can only be flagged to posh on your end through your purchases page. If you're sure that the address is absolutely correct, I'm not sure what could have gone wrong other than perhaps a delivery misroute or perhaps the shipping label got damaged. Again, so sorry! Please let me know what you hear from Posh

Sep 16Reply

francesashley @charlottefitz I am 100% positive that we'll get this resolved! Even if you decide to not purchase the clutch any longer I would still love to know where my bag went...

Sep 16Reply

francesashley @charlottefitz we'll get it to you. Let's see what Posh and USPS says

Sep 16Reply

francesashley @charlottefitz Exactly. So I'm not sure what is going on. We'll wait for a reply from the company

Sep 16Reply

birdybella @francesashley @charlottefitz hi! I know I'm not involved in this sale but this happened to me, too. It's an error by USPS - it was routed to the wrong area. They will catch it and redirect it correctly!

Sep 17Reply

birdybella @francesashley @charlottefitz no prob :) I do recommend you open a case with USPS meanwhile just in case, but it only took a couple more days for the item to reach the buyer

Sep 17Reply

francesashley @robyngeewhiz thank you for your help and advice! It really is reassuring

Sep 17Reply

francesashley @charlottefitz it should have been emailed to you when Posh confirmed the shipment! Let me know if you don't have that email anymore and I can fwd it to you

Sep 17Reply

francesashley @charlottefitz I'm sorry, I am not able to check my email often as I'm very busy with school. I will ship out the clutch again as soon as it is delivered to my house.

Sep 19Reply

francesashley @charlottefitz I will check the mailbox tomorrow! Understand that I want this resolved as quickly as possible as well

Sep 20Reply

francesashley @charlottefitz got the box! I'll ship it again tomorrow. Fingers crossed!

Sep 20Reply

francesashley @charlottefitz shipped!

Sep 21Reply

francesashley @charlottefitz I never got a confirmation email from the second shipment. At this point, if it gets returned once more I'll have to find a completely different box. Apparently the flat rate boxes can't be shipped using PM labels anymore - the same thing happened to me with another buyer and after I switched boxes it worked out fine. I cannot believe that this has happened, and I hope you don't choose to cancel the order completely

Sep 29Reply

francesashley @charlottefitz that's horrible that it turned out like that. I hope we can get this resolved! Let me know what course of action you decide to take

Sep 29Reply