Excellent used condition. Only crossbody strap; no shoulder strap. The hangtag is a different Coach hangtag. I put a plastic heating tube on the chain to make sure the Coach hangtag is secured; please let me know if you would want me to remove it. Please also review all the pictures. Price firm. Disclaimer: To avoid any possible conflict, I take a video of every side of the item and of how it is packaged on the day of shipping. Thank you for checking out my closet!