Customer Satisfaction-Worthless Customer Loyalty-Priceless Hardcover W/ DJ MINT

*Book is in 9.9 out of 10 condition *Hardcover with dust jacket, No signs of wearing or tears or any kind of bunny ears on pages. Colors and tact and no fading. #Business #CustomerSatisfaction #Sales #Marketing #BusinessBooks *This is the 2005 edition which is the 15th release published by Bard press. $30 MSRP. *IF YOU'RE TRYING TO RETAIN SALES AND OR / BILL TO BUSINESS THIS BOOK IS FOR YOU AND I WOULD SUGGEST READING IT FOR AMAZING INFORMATION/ KNOWLEDGE/ AND WISDOM! *I Ship 6 days a week! M-F Same Day shipping cutoff time is 4pm EST. *Saturday The same day shipping cut off time is 12:00 p.m. EST. *All item / books come for me pet free and smoke free environment.