Very frustrating situation with this poor bag. Someone purchased, then broke the zipper, then returned it 💔 Full disclosure I’m 100% sure they broke the zipper and then said it came like that. (I would never send a broken item. And it didn’t break in transit, it was securely packed.) This bag can still be saved. If you know a place or maybe can do it yourself, replacing zippers aren’t that hard to do. I will included the broken zipper piece. Very clean interior and some visible wear to its outside. This poor, poor bag needs someone to love it for who it is and all its potential 💔😪