It's Not about the Coffee: Lessons on Putting People First from a Life at Starbu

During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses people over profits. He coached hundreds of leaders at every level and helped the company grow into a world-renowned brand. Now he reveals the ten principles that guided his leadership-and not one of them is about coffee. Behar shows that if you think of your staff as people (not labor costs) they will achieve amazing results. He discusses the importance of building trust, telling hard truths, thinking independently, and more. And he shares inside stories of key turning points for Starbucks, as it fought to hang on to its culture while growing exponentially.<br><br><b>Author:</b> Howard Behar, Janet Goldstein<br><b>Publisher:</b> Portfolio<br><b>Published:</b> 04/28/2009<br><b>Pages:</b> 208<br><b>Binding Type:</b> Paperback<br><b>Weight:</b> 0.40lbs<br><b>Size:</b> 7.80h x 5.10w x 0.60d<br><b>ISBN:</b> 9781591842729<br><b>Age Range:</b> 18-UP<br><p><b>About the Author</b><br><b>Howard Behar</b> was the North American president of Starbucks for 21 years. During his tenure, he grew the franchise from 28 stores to more than 15,000 across five continents and served on the Starbucks board of directors for 12 years until his retirement. His first book, <i>It's Not About the Coffee: Lessons on Leadership from a Life at Starbucks</i>, was published in 2008, and since then he has been traveling the world speaking, mentoring, and spreading the message of leadi