This LEGO 40291 is factory new, and unopened. We bought this second-hand and it arrived crushed being packed in just a thin padded envelope with no protective outside box. The seller refunded us but didn't want the item back. We ended up buying another one anyway because we always keep our packaging in excellent condition for storage. Great for those looking to give a nice new set to someone who doesn't mind getting a crushed box. Please examine the photos carefully to see the extent of the box damage. Though it is functionally unopened, due to the edges being crushed, the cardboard has pulled away from the sealing adhesive a bit and you can sort of peek into it from the side a bit. There are creases and dents on every surface and edge. We will pack it in a sturdy outside box with adequate padding so as to not exacerbate the damage any further. Ships to the Lower 48, US only.