Lean Six Sigma For Service By: Michael L. George

Lean Six Sigma For Service - Conquer Complexity and achieve major cost reductions in less than a year. How to use lean speed & six sigma Quality to improve services and transactions. By: Michael L. George. With Case studio from Lockheed-Martin, Bank one, Stanford University Hospital, and The City of Fort Wayne, Indiana. Apply Lean Six Sigma to your Services and Transactions to: •Reduce your company’s. Service costs by 30 to 60 percent. •Improve service delivery time by 50 percent •Expand capacity by 20 percent—without adding staff.