Meet your Posher, Cheree
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Hi! I'm Cheree. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
Shipping/Discount
21 Comments
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco Hi there! I’m feeling nervous about your package 🥺 I had to manually acknowledge that it had been shipped. It doesn’t look like it’s tracking from my end. Yours?
Jan 28Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
@bkza I haven't received it! I don't think I have a way to track it.
Jan 28Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
When did you mail it? Wonder what the Poshmark procedure is for dealing with lost packages?
Jan 28Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco I submitted a request for info to Poshmark 🤷🏼♀️
Jan 28Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
@bkza Thanks!
Jan 28Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco Response!
We are sorry to hear that the postal service has not updated the tracking information for your order. The postal service is experiencing delays due to increased packages and limited employee availability due to COVID-19. If tracking does not update by January 29, 2021, please reach back out to us for further assistance.
Thanks so much for your patience!
Best,
Nicole
Jan 29Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
@bkza Thanks for looking into it!
Jan 29Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
Hi @bkza, how did you get in touch with the Poshmark folks? The order is still not tracking, and I can't seem to find a link to customer service that lets me actually reach anyone on the page. Thanks!
Feb 01Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco 😢 WEIRD!! The other things sent on the same day made it. Let me look and see where I found it.
Feb 01Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco I clicked on ‘my sales’ and then clicked on the item. From there, underneath the shipping status, I could select Problem/Customer Support or something like that.
Feb 01Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
@bkza Thank you!
Feb 02Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco Any luck??
Feb 03Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
@bkza No!!! I emailed customer service 3 days ago. They sent me a form email yesterday saying it would take them awhile to actually respond. That's as far as I've gotten.
Feb 03Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
Actually, just got a response. They say you haven't shipped the order, and that I can cancel. But I know you're saying you shipped it, and it shows shipped under my purchases as well, but not delivered. Argh! So frustrating! Maybe you should check in on your end and let them know it's shipped?
Feb 03Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
Also, it doesn't give me the option of cancelling anyway, because the status is "shipped."
Feb 03Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco So sad 😭 I wonder who is out there wearing it 😢
Feb 03Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
@bkza Lucky person!!
Feb 03Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco 😢 We are reaching out to you regarding your recent sale, "Icebreaker Siren Bra". Although you've reported your order as shipped, there is unfortunately no tracking activity. Therefore, we have processed this as a lost package and will be compensating both sides. We have added your earnings to your account, while also refunding your buyer as part of the protection we provide each of our users.
Feb 04Reply
![havemycake](https://di2ponv0v5otw.cloudfront.net/users/2021/02/08/17/t_6021eb62eab8e5ee7e329b22.jpeg)
havemycake
@bkza Got the refund! I hope it shows up eventually anyhow. I wanted that bra :)
Feb 04Reply
![bkza](https://dtpmhvbsmffsz.cloudfront.net/users/2016/12/04/55929b1ba496be4c18015832/t_58440fdd968f4182ae017d57.jpg)
bkza
@chereefranco Such ridiculousness! My husband had ‘stop at P.O.’ duty that day. He’s circled his mind over and over about why he didn’t get a receipt! I hope it shows up for you!!
Feb 04Reply
![laurenkarlik](https://di2ponv0v5otw.cloudfront.net/users/2024/08/02/6/t_66acdcc167755d5ffbc5009b.jpg)
laurenkarlik
good morning - thank you so much for your purchase from my closet! I will be sending out your package either tomorrow or thurs :-)
Jul 06Reply
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