This echo dot is brand new, HOWEVER, the people who shipped it out did not secure the packaging properly. My mother was planning to gift this, but decided to just order a new one. The box was still taped up when we received it, but I still decided to open it just to make sure the device still works. As you can see in the video above, the dot is still able to turn on just fine. It has not been set up at all yet either. comes with it's instructions and charging device. offers are welcome!