This bag is brand new and was never used! Does have one small scratch from storage on side of bag (hardly visible) and it is missing the changing pad. See description of item below: 19 MULTI-FUNCTIONAL POCKETS: Itzy Ritzy's Boss Plus baby backpack diaper bag features a remarkable 19 multi-functional pockets. From 13 internal pockets to 6 external ones, including 2 insulated bottle pockets, this bag has you covered. Measuring 14.5"L x 10"W x 18"H, this spacious backpack diaper bag provides ample room for all your baby essentials. Stroller straps and rubber feet with braided design