This Naipo Shiatsu Back and Neck Massager with Heat and Deep Kneading Massager was only used a handful of times. After purchasing as a gift from Amazon, it was retired to a shelf. We just don’t use it and figured it was time to pass it on. It comes with its original box and all instructions. Rotates in both directions and can change speeds and can be used with heat or not. There are no flaws. Looks new.