New without tags. Purchased from the Tory Burch Boutique. There are no defects, please see pics. The color may not appear on screen as it is in real life. Capturing the accurate shade of cream/off white can be difficult in photos. But it is a beautiful neutral shade. The color of the hardware is also a tasteful shade of gold. From Tory Burch: Crafted of ultra-soft cotton and wool, this convertible crossbody bag features the embroidered Double T logo. A lightweight chain and leather woven strap accompany the accessory for hands-free sophistication. Convertible chain and leather woven strap Flap with metal push-lock closure Goldtone hardware Interior back-wall zipper pocket Interior front-wall slip pocket Cotton/wool Trim: Lamb leather Lining: Polyester/rayon Color code: New Cream/122 Comes with dust bag.