New with tags purse from QVC OUTLET in 2019 with flaws read DOONEY&BOURKE

New with tags purse from QVC OUTLET in 2019 with flaws DOONEY&BOURKE I purchased this new still has tags but it had flaws when it arrived in mail. I was told if I contacted dooney themselves they would replace it. not sure if they will now. it's cost over$200 and hard to see in pics but the hands had chews marks if u look u see white in pic thats the marks. any skid marks on purse thsy wiped off cause of the vynle material. the inside did seem to get dusty. size 14 1/2 L 9 W