Hello and THANK YOU for visiting our store We strive to provide a high quality product at the best price possible. It is our intent to go above and beyond to give a GREAT buying experience. We do our best to ship the same day, or the next day if we can't get it out immediately. For Sale in this listing we have the Opatra London Synergy The item is sealed and Brand New. There is a small dent in the box as shown, however it is completely sealed and NEW. This is the whole body/face model and is not the lesser eye/neck model. It was received from an Authorized Seller/Store that marked it for wholesale. Please Feel Free to email with Questions