Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-To-Use Phra

<p><b>Perfect Phrases for the Right Situation, Every Time</b></p> <p>Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips </p><br><br><b>Author:</b> Susan Benjamin<br><b>Publisher:</b> McGraw-Hill Companies<br><b>Published:</b> 09/06/2007<br><b>Pages:</b> 240<br><b>Binding Type:</b> Paperback<br><b>Weight:</b> 0.53lbs<br><b>Size:</b> 8.04h x 5.06w x 0.57d<br><b>ISBN:</b> 9780071493048<br><p><b>About the Author</b><br><p><b>Susan F. Benjamin</b> is a communications consultant and the author of 5 books, including <i>Words at Work</i>. Her articles on language-related issues have appeared in <i>USA Today, Philadelphia Inquirer</i>, and <i>New York Daily News.</i></p></p>