Bought this backpack a year ago from Hot Topic and only used it once or twice. It is practically brand new. The zipper has a little bit of micro scratches and on the strap and bottom very very tiny dots that look cleanable. The top right also has a little bit of miscoloring, but it was like that when bought brand new. The whole backpack as a whole is very clean. Has adjustable straps. Comes from a smoke-free home.