Soundesign 3126W God Bless My Family Prayer Hymn Alarm Clock English & Spanish

Soundesign 3126W God Bless My Family Prayer Hymn Alarm Clock English & Spanish Hands do not seem to turn. Everything operates as it should. The sound is good, both English and Spanish. Lights are fine. Hands turn freely manually, and alarm goes off when turned manually. Battery compartment works. No plug. I'm just not sure about the clock hands, if can be fixed or I'm doing something wrong.