- If you have any questions, please feel free to email us 24 hours a day, 7 days a week. - We will reply to you as soon as possible. If there is no response within 24 Hours, please check the spam folder in your mailbox folders. - Our goal is to provide excellent customer satisfaction. We will do our best to solve any concerns quickly. - These items are shipped from a smoke free home! RETURNS: Customer satisfaction is guaranteed! If you receive a damaged or defective item, please contact us and we will issue a full refund and provide a prepaid postage label to return the defective item back to us.