Used one time- inside is in perfect condition Scratches and imperfections on the outside leather. But that’s what gives this bag its character You can use a leather cleaner to buff the outside leather Apple Brand Leather Care Rain & Stain Repellent may be used on Shinola leather goods to reduce water damage/stains Navigator leather includes adjustable padded shoulder straps, a deluxe top carry handle and gunmetal hardware. The cotton-lined interior features dedicated pockets for your laptop and phone.