Tir Tir cushion makeup!

Hello all; I ordered the wrong color online and the minute I did I knew I picked the wrong one. I ordered directly from Tir Tir and they didn’t respond when I asked to return it ; although online it states they do. The package is open but barely , it is not dried out, I purchased it a week ago. The color is true to the original website and packaging! I would hate for great makeup to go to waste.