Shoes are new.cleats not included. * ALL PURPOSE CYCLING SHOE: The perfect shoe for indoor or road cycling * DESIGNED FOR A WOMAN: Comfort and functionality a woman expects * 3 STRAP CLOSURE: Simple to use, secure and durable for the perfect fit * VEGAN LEATHER UPPER: Soft, durable, and easy to clean * NO-FLEX VENTED SOLE: Optimum power transfer, while keeping feet cool and dry * COMPATIBLE: Works with ALL clipless (2 hole and 3 hole) cleats * VALUE: All our shoes are backed with easy returns, a lifetime warranty, and responsive customer service.yes, we actually will answer the phone. * NO HASSLE CLEATS: with pre-installation, we make it easy for shoes to be bike ready right out of the box - make sure to select the cleat style you prefer