Item is new and not used No scratches or defects This timeless UGG boot updated with sleek quilting and a genuine shearling lining is a supremely cozy cold-weather favorite.The insole is made from UGGplush, a moisture-wicking textile made from a wool-rich blend but crafted to feel and wear like genuine shearling. 3/4" platform (size 11) 5 3/4" shaft Foam-cushioned insole Slight dye transfer may occur with darker colors during first few wears Leather upper/genuine-shearling and UGGplush wool-and-lyocell linng/synthetic sole