What I purchased is not what I received

Purchased this bundle from fiafiana , received 3 random headphones rolled up and 1 white in case (pic). Sun Bum set missing from shipment all together. Seller claimed emergency came up and would make it right. Seller waited a week then posted public message (see photos) to appear as though they would rectify the issue then blocked me from pursuing a refund or further contact. As you can see the seller claims I never purchased the sun bum set when it's clear by my purchase page, I had. sending a pair of used unbranded shorts that aren't my size as a free gift is nice I suppose but it's NOT what I purchased and shouldn't be a substitute for their shady and dishonest selling tactics.