Shoes are new and unused but are sold and shipped without a box. Once payment is received item will be shipped within 24-72 hours All products are 100% authentic, no fakes, no stock photos, smoke free home Please verify that your shipping address is correct. In the event of a delayed or lost package seller will defer to guidelines from the carrier that was used to ship. Please note each carrier's process for delayed or lost packages are different and may take additional days to process. If you have any type of problem please reach out to us before leaving negative feedback, or opening any cases. Please note returns are not offered and will not be accepted. Thank you!