Right heel came off and I just ordered replacement heels that I will ship with them. They can be taken to a cobbler and they will glue the heel in. Fluevog employee said it should cost 15-25 dollars. I bought these years ago. They didn’t have them in size 8.5 so I bought them in size 8 because apparently I needed them immediately! I wore them occasionally but they were too small. Fluevogs are really special shoes, and these are no exception.