Meet your Posher, Kayla
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Hi! I'm Kayla. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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11 Comments
studioitera
Welcome to Posh !Hope you are loving it !
kaylajo19
@studioitera ordered 2 things 1 was completely wrong. I clicked order not as described and they paid her anyway. not sure what I did wrong but now stuck with an item 2 sizes too big. not sure how this site works I guess
studioitera
@kaylajo19 hi Kayla -did she send you the wrong item?
On Poshmark you can not return an item if it doesn’t fit- however if she sent you an item not as described you can open a case- email Poshmark support and explain the situation and that you are not familiar with it and see what they do.
kaylajo19
@studioitera it was the wrong item. i pressed a brown and blue plaid skirt and she sent a red and black plaid but different style. not even close
kaylajo19
@studioitera how do I open a claim?
studioitera
@kaylajo19 when your order gets delivered - if you go into my purchases you will have the option to either accept the order or submit a claim.
studioitera
@kaylajo19 you choose problem order inquiry and then state the reason-
If the order was already accepted send an email to Poshmark support- did you contact the seller at all and explain the situation?
kaylajo19
@studioitera i didn't see where I could send an email. I clicked the "order not as described" and didn't release the funds. i didn't hear anything back so I looked today and it was marked as complete or delivered
studioitera
@kaylajo19 go into that purchase - click on problem order inquiry and it will give you the option to contact Poshmark support
kaylajo19
@studioitera great I'll try that thank you!
studioitera
@kaylajo19 any time Kayla.
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