Meet your Posher, Kelly
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Hi! I'm Kelly. Some of my favorite brands are Louis Vuitton, kate spade, and MAC Cosmetics. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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18 Comments
siyosa
Welcome to Poshmark!! My name is Lisa. I'm a Poshmark Ambassador, so if you have any questions about buying or selling, please let me know. I'm happy to help!! I hope you love the community vibe here. Happy Poshing!!
emilynicole49
Hello!
I received your rating for the jack Rogers, and I am very confused. What is wrong with them? They are basically brand new and have only been worn one time. The band on the shoe is still tight because they haven’t been “broken in” yet. Please let me know what is wrong so I can work with Poshmark on this.
Thanks!
skbyoung
@emilynicole49 your add stated”BRAND NEW”. Literally haven’t been worn. Now you’re saying only been worn once....which is it because your stories have changed????
THESE ARE WORN OUT. I wouldn’t be caught dead in these shoes. I am demanding a refund or I will stop payment.
skbyoung
@siyosa Lisa, how do I get a refund from a seller that literally lied on their ad?
emilynicole49
@skbyoung Okay I understand that you’re upset but I honestly do not see what you are seeing. What exactly is wrong with the shoe? Can you take photos and actually show me what is making them seem so worn out?
emilynicole49
@siyosa When I said worn once, I put them on and didn’t like the color. I never wore them outside of my house. There are no foot marks on the shoes. I have other jack rogers that are gold and I sold those for much cheaper because those were worn. The ones you have were priced higher due to the lack of wear and
emilynicole49
tear. I apologize they are not perfect, but I guarantee you that they did not go away where further than my living room, and have been sitting in my closet taking up room. I had a closet clean out and that is why I sold them.
emilynicole49
So if you can please take photos of what you are seeing so I can get a better understanding. Thanks.
emilynicole49
@skbyoung @siyosa Hi Lisa, I apologize for this mess, and I have already emailed poshmark to fix this. If you the any questions, feel free to comment on my page directly, thanks.
skbyoung
@siyosa Lisa, the seller is asking for photos. Can you please let me know how to attach photos on Poshmark? I haven’t had an issue prior to this.
siyosa
@skbyoung I've not seen a way to add photos other than in a listing. I think, and from the comment chain it seems the seller would agree, that all evidence from both sides should be turned over to Poshmark to allow them to decide next steps. I highly recommend both sides that nothing be handled outside of Poshmark.
skbyoung
@siyosa how do I get Poshmark involved? I have taken photos. These shoes are worn out- threads are torn, foot marks and oils are present. I took a photo of her original ad and she clearly stated “BRAND NEW” she goes in to say “literally haven’t been worn”. Now she’s claiming as you can read the email chain that they’ve been worn in her house. Her story is changing. What do I need to do? I will stop payment if needed.
emilynicole49
@skbyoung I have emailed Poshmark, and they will have it handled. Again, I apologize for this mess and I will make sure they refund you. Again, I apologize, and I guess you can do what you want for the shoes. Thank you.
skbyoung
@siyosa do you know how long Poshmark takes to get involved? The seller emailed and advised she has contacted Poshmark for a full refund to me. Is there a way I can confirm this refund?
siyosa
@skbyoung did you contact Poshmark? You might want to both contact so they are working with both of you.
skbyoung
@siyosa I sent an email to them through the app this past Monday May 6th. Does it usually take this 3days or so?
siyosa
@skbyoung maybe try again. I usually get a response back to my questions pretty quickly.
skbyoung
@siyosa I just sent another email and attached pictures. Thank you!
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