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luzaldama
luzaldama
Updated Aug 06
luzaldama
luzaldama
Updated Aug 06

Meet your Posher, Luz

Meet the Posher

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Hi! I'm Luz. Some of my favorite brands are Nike, PINK Victoria's Secret, and Michael Kors. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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44 Comments
saymaggs91
saymaggs91 Hi. I am so sorry. I was sending out a few items at a time and accidentally for your item mixed up with another shoppers. Is their any way you can open a case so that we can can the issue solved in a timely manner and get the correct item out the the correct person. Thank you.
May 28Reply
luzaldama
luzaldama Good morning, I’m in Mexico right now and I’m not sure when I’ll be returning. I bought the glasses thinking that I could take them to Mexico with me but they didn’t arrive on time. I thought that the glasses would arrive in my mailbox so i assumed they were in my mail box. What size was the box and what was sent? They may have left the package outside of my house where no one is home.
May 29Reply
saymaggs91
saymaggs91 @luzaldama hi. It’s a bigger box. It wouldn’t be able to fix in a mailbox.
May 29Reply
luzaldama
luzaldama @saymaggs91 My daughter lives out of town and she is picking up my mail every week. I didn’t expect for the package to be big. I’ll ask her to see if she can go check if the package is there or not.
May 29Reply
saymaggs91
saymaggs91 @luzaldama okay. Thank you. It says the item was delivered three days ago. Would you still like your sunglasses or you would you like to be refunded for those
May 29Reply
luzaldama
luzaldama @saymaggs91 My daughter passed by and she told me that she couldn’t find any package On the porch . I left to Mexico around 1 week ago and no one has been by my house. Can I still get glasses?
May 29Reply
luzaldama
luzaldama @saymaggs91 I’m sorry that all of this is happening.
May 29Reply
saymaggs91
saymaggs91 @luzaldama I will send the glasses but you have to go in and file a proper claim through Poshmark so that they can know that my package is missing or wasn’t in fact deliver. Thank you. Then I will get the glasses sent out to you. Because you werent home to approve the orders delivery status
May 29Reply
luzaldama
luzaldama @saymaggs91 I filed a claim explaining the situation.
May 29Reply
saymaggs91
saymaggs91 @luzaldama I do see any notification about you filing a claim.
May 30Reply
luzaldama
luzaldama Did you see or did you not see a claim? What are the nexts steps since I’ve paid for the glasses? I sent an email to them.
May 30Reply
luzaldama
luzaldama @saymaggs91 Did you see or did you not see a claim? What are the nexts steps since I’ve paid for the glasses? I sent an email to them.
May 31Reply
saymaggs91
saymaggs91 @luzaldama I haven’t seen that you opened a claim. Once I have proof or have been notified that you let them know you did not receive a package I can send the glasses but I will not be able to do that before that. Because on your end you never went in to say you didn’t receive the glasses so it release the payment,but the money it still there I haven’t touched it.
May 31Reply
luzaldama
luzaldama @saymaggs91 I’ve sent around 4 emails stating what happened. Me and posh mark have sent some emails to each other. What else should I do?
Jun 01Reply
saymaggs91
saymaggs91 @luzaldama okay sounds good. At this point I am unsure. So once they respond to my email I will get the glasses shipped out.
Jun 01Reply
luzaldama
luzaldama @saymaggs91 okay. I’m sorry for all of this confusion. I’ll just wait to see what posh mark says.thank you so much.
Jun 01Reply
luzaldama
luzaldama @saymaggs91 Hi do you have any news from posh mark? Thank you
Jun 03Reply
saymaggs91
saymaggs91 @luzaldama hi. Have they gotten back to you yet?? They haven’t responded to a single one of my emails. I sent another one yesterday afternoon. If I don’t hear back from them by tomorrow morning I am going to file a claim through the BBB
Jun 03Reply
luzaldama
luzaldama @saymaggs91 good morning I haven’t gotten a genuine response either. Did they pay you already? Thank you
Jun 03Reply
saymaggs91
saymaggs91 @luzaldama yes they’ve release the money into my Poshmark balance a while ago. It’s still just sitting there I haven’t moved it because I need them to resolve this issue because I am out of my item that was sent to your home. I don’t mind refunding your money or sending the glasses but I need their assistance because I need to be reimbursed for my item.
Jun 03Reply
luzaldama
luzaldama @saymaggs91 I understand, but With all due respect I tell you that it is not my fault, that the wrong product was sent and that it is lost, I pay for the glasses. its really frustrating :( thank you.
Jun 03Reply
saymaggs91
saymaggs91 @luzaldama well I understand that issue isn’t your fault and I never made it like it was but with all due respect I don’t believe that the item is missing. Because who leaves there home when they have to verify and approve that a package has made it and is as described.
Jun 03Reply
luzaldama
luzaldama @saymaggs91 I am very sorry I cannot check if it was delivered because there was nobody in the house to receive a large box I was expecting a small one that fit perfectly in my mail box,. Thank you again I hope this gets resolved soon for the both of us. Thank you.
Jun 03Reply
luzaldama
luzaldama @saymaggs91 When I order something large, I am waiting to receive it or change the delivery date, but how would I know that you would send something wrong.thanks
Jun 03Reply
luzaldama
luzaldama @saymaggs91 Good morning, sorry to bother you, posh mark contact you, do you send me the glasses? Thank you, blessings
Jun 05Reply
saymaggs91
saymaggs91 @luzaldama hi. Poshmark hasn’t responded to any of my emails yet! I’m not sure what going on with them but I will be filing a complaint with the BBB this morning and hopefully that will force them to get back with me. And if I hear back from them today then I will send the glasses off.
Jun 05Reply
luzaldama
luzaldama @saymaggs91 Please let me know any news, I will be waiting. Thank you so much.
Jun 05Reply
luzaldama
luzaldama @saymaggs91 Good morning,,, please don’t forget me, Thank you.... God bless you .
Jun 08Reply
saymaggs91
saymaggs91 @luzaldama not at all. Just trying to get it resolved the right way. Thanks for the patience. I have the glasses in my possession ready to send to you.
Jun 08Reply
luzaldama
luzaldama @saymaggs91 Thank you so very much.
Jun 09Reply
saymaggs91
saymaggs91 @luzaldama hi I see they’ve refunded you for the glasses. If you check your account you should see the refund. And if you would like to repurchase the glasses you can I will have them shipped off to you by Friday. Thanks
Jun 10Reply
luzaldama
luzaldama @saymaggs91 sounds good thank God, I still do not have the refund in my account, I think it will take a few days, when I receive it I would like to buy it again thank you very much
Jun 10Reply
saymaggs91
saymaggs91 @luzaldama okay. Sounds good.
Jun 10Reply
luzaldama
luzaldama @saymaggs91 Good morning I already make the order today thank you.
Jun 11Reply
saymaggs91
saymaggs91 @luzaldama okay thanks will dropped that at the post office.
Jun 11Reply
luzaldama
luzaldama Good morning ☀️
Jun 13Reply
luzaldama
luzaldama @saymaggs91 hello good morning when do you think can send the glasses,, thank you
Jun 13Reply
saymaggs91
saymaggs91 @luzaldama hi I dropped them off already
Jun 13Reply
luzaldama
luzaldama @saymaggs91 Thank you so very much!!!!
Jun 13Reply
saymaggs91
saymaggs91 @luzaldama you’re welcome sorry about the mix up and the delay.
Jun 13Reply
luzaldama
luzaldama @saymaggs91 Hello Ms. , do you have any tracking number? I have not received any yet. Thank you
Jun 15Reply
luzaldama
luzaldama @saymaggs91 please I need the tracking number to check the date that the glasses will arrive
Jun 16Reply
luzaldama
luzaldama @saymaggs91 Thank you so much for everything I received the glasses💕
Jun 18Reply
saymaggs91
saymaggs91 @luzaldama so sorry about the delay. Appreciate your business!
Jun 18Reply

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