Meet your Posher, Maria
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Hi! I'm Maria. Some of my favorite brands are J. Crew, lululemon athletica, and Free People. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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13 Comments
leenance29
Hi Maria. I wanted to reach out to you. I just realize That I shipped the wrong shoes to you. I put them in the mail this morning and they are on the way. I sent the Silver ones to you instead of the white ones,
so sorry. If you like them, just keep them and I will send you
the White ones for free. I was in a hurry and didn't pay attention. Let me know when you receive the shoes, hope you love them. Let me know what you think on this issue.
Sooooo Sorry.
leenance29
Hi Maria. I haven't heard from you! Did you see my message to you a couple days ago. I will put the White Vintage Shoes in the mail tomorrow. If I don't hear from you today, I will inform Poshmark of the issue at hand. Please reply! Have a great day.👠👠🖐
leenance29
Hi Maria. I see that you have received the shoes. I had sent you two massages regarding this issue. I did not get a reply to either message. I sent you the wrong shoes by mistake. I had explained to you that I would send you the White Shoes to you at my expense. I will need your mailing address
to do this. So sorry for the mix up. I will make it right with you.
This is my first mistake with a buyer. I will get intouch with Poshmark.🖐
mariaalavalle
Hi! I'm So sorry I never saw these messages!! I'm kinda new to posh mark and I've also been out of town with family so I haven't been on the lookout for messages!
mariaalavalle
I edited my review! Thanks for your help. I'm sorry for my negligence in seeing your messages and getting back to you! I was afraid I was out of luck the way it worded it! I appreciate it so much. I'm looking forward to receiving them, I plan to wear them for engagement photos paired with my grandmother's wedding dress. My address is 2300 E. 29th ave
denver CO 80205
I'll be happy to send the others back to you!
leenance29
Hi Maria I want to thank you for the review. I received a message from Poshmark! They are saying that you can reach out to them, let them know the issue at hand. They
will let us know how to handle the issue. I can get the shoes out to you asap. I will wait to hear for you and Poshmark.
mariaalavalle
Ok, perfect I did reach out to them, waiting to hear back!
leenance29
@mariaalavalle Hi Maria. I just got a message fr Poshmark, Stating that you THE BUYER
stated that the shoes u received were damaged, one of the pr of shoes didn't have the heel on it! They sent me a picture of the shoes, they look in good condition to me. I don't
understand this at all. Now I have to get back to Posh, to see what they are talking about.
I am going to go ahead and mail
the shoes to you today.
mariaalavalle
O my gosh, No! I never wrote that! They are in perfect condition.
this is the copy of my email: Hi Michael,
No need for apologies the seller has been really helpful. Here is the attached photo of the incorrect item received. Unfortunately with this case, I was out of town when the package arrived and was not able to respond in the 3 days. I'm so sorry for the inconvenience. Thank you for clarifying the process. I will absolutely keep that in mind for future orders as I wasn't aware of the 3 d
mariaalavalle
3 day policy! Thank you for helping out with this return. It is much appreciated!
mariaalavalle
I can't find my initial message, it was sent through the contact support icon I believe Ill keep looking to see if I have record of it, but I just explained the situation that the wrong item was sent.
mariaalavalle
Im going to share your comment with Michael, the guy who emailed me in response to the support contact submission to emphasize there were no damages or defects to the received item. Hopefully that helps!
mariaalavalle
Ok, I sent him a screenshot of our correspondence along with this email:
Hi Michael,
I received this message from the seller. I wanted to share our correspondence. It seems that information has been falsely stated on Poshmark's end. I never reported any items damaged. I want to emphasize that the Items I received were in perfect condition, but were simply different from the intended item that the seller shipped by mistake. Thank you for your time!
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