Meet your Posher, Rachel
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Hi! I'm Rachel. Thanks for stopping by! Feel free to leave me a comment so that I can check out your closet too. :)
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retrorandy
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21 Comments
retrorandy
Hi Rachel @rae1000 Looks like you received your beautiful Sweater...I have never mailed any purchases to your location but I'm sure its lovely there!
Please go ahead and accept your package when you get a moment and also let e know if all is good..Thank you so much!
rae1000
@retrorandy hi - sorry for delayed reply - opened package tonight and without even opening the inner bag, there is a really strong odor of mold/mildew - would like to return this - knew it was not new, but moldy is a problem
retrorandy
@rae1000 good evening Rae, sounds like it's a problem with a recycled shipping box which I strongly apologize! The actual sweater has always been in Sunny California with no issue of mold or mildew..
I would be willing to compensate, with a credit of 10% towards dry cleaning.
I try and recycle boxes but sometimes as with this it's not worth it,
I truly am sorry.
rae1000
@retrorandy washed it per instrux and came out fine - all is good -
retrorandy
@rae1000 omg! I'm so happy! Burn that damn box !!! Haha!! Enjoy you weekend and thank you for update and nice rating, much appreciated 👏🏻♥️👏🏻
now_own_this
@rae1000 Hi, thank you for your purchase. I’m hoping to have it shipped out tomorrow. I believe my post office is open a half day. Wear it in good health. Blessings!
kamari_closet
Hi Rachel. Thanks for ordering the boots. I think you’ll love them! I shipped them today so hopefully you’ll get them in a couple of days. Thanks again.
skatemcnamara
Thank you Rachel I will ship your boots first thing on Monday! Happy Poshing! 💖
rae1000
@skatemcnamara Thank you for fast shipment. I was sick in bed most of this week and just opened the box today. The boots are in amazing condition and are so beautiful , but they are not a size 10. I cannot wear these, as I wear US L 10 in Martens. Let me know how we should proceed.
skatemcnamara
@rae1000 Hi Rachel! Oh wow! I am truly sorry. I was surprised when I read your comment. Which forced me to go back and look at the size chart for Dr. Martens. As it turns out, it was truly an honest error on my part. I had showed the photo of the size on the boots in my listing, saying EU 41/UK 7 - which I thought were a women’s US 10. Upon further research, they are, in fact, women’s size 9 US.
skatemcnamara
I’ve never had an issue with a sale before, so I have reached out to Poshmark to inquire how to proceed. From the FAQs, it appears that you may have to open a return request on your end. I am happy to cooperate in whatever way possible to facilitate getting this resolved. I’ll keep you posted as soon as I hear from Poshmark and we can go from there.
skatemcnamara
I sincerely apologize, and will absolutely make it right. I’m hoping we can get a label for you to ship them back to me, and we can refund your full purchase price.
skatemcnamara
@rae1000 - Hi Rachel. Well, I heard from Poshmark and I’m not happy with the response.
skatemcnamara
“Hi Shannon,
Thank you for reaching out to us! It looks like the funds have already been released to you for this order. Once the funds are released to the seller, the sale is complete and cannot be reversed for a return or refund.
We do want to assist you in ensuring that your buyers have a great experience on Poshmark! If they have any concerns about their order, please have them reach out to us directly so that we can better assist them.”
skatemcnamara
Do you want to reach out to them to see if they will resolve it? If not, I’m not sure what we can do. Maybe you can ship them back to me and I will Ven-mo you a refund....I feel terrible about this!
skatemcnamara
@rae1000 - alternately I suppose you could list the boots for sale and I could buy them back from you.
rae1000
@skatemcnamara Hi: Let me try reaching out to them directly and see if we can resolve this issue. I hate to list them and have you buy them, because then we are both going to lose a chunk of the cost to Poshmark when there was no actual sale involved. I will send an email to them tonight and will let you know as soon as I have back from them. Thank you.
skatemcnamara
@rae1000 Awesome, thank you!
kaleyheider
Hi, it’s nice to meet you!❤️
biggdaddy40
Thanks love will ship today 🤗
rae1000
@biggdaddy40 Thanks! A pleasure. Stay safe.
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