Brand new -- I ended up with 2 and only need one, but love these! The company calls it "the only travel pillow to completely support your head for maximum comfort (1,000,000+ happy customers) No neck pain, strains, or aches. Wake up feeling refreshed after a long flight and reduce jet lag. Relieves stress on your spine and muscles so you can remain relaxed and at ease for those longer trips. Cozy shoulder support fits snuggly while your head rests in a more natural position. So you sleep deeper, for longer, without the head bobbing. Super lightweight and easy to carry, pack, or wrap around your bag strap. Stylish and non-bulky. Designed to look like a scarf - simply wrap it around your neck and adjust to get the best fit. Scientifically proven to be better than a U-shaped pillow. Machine washable super-soft, hypoallergenic fabric."